Responsible Gaming at easy24 — Your safety is our priority
easy24 believes gaming is an enjoyable form of entertainment — but it should always be enjoyed in a controlled and responsible way. We are always here to support you.
Why is responsible gaming important?
Online gaming can be a great source of entertainment — but when it gets out of control, it can have a negative impact on your personal, family, and financial life. At easy24, we always want our users to enjoy themselves within their limits. That is why we have developed various protection tools and policies to give you a controlled and safe gaming experience.
Before you come to play on our platform, keep in mind — gaming is for entertainment only, not as a source of income. Responsible gaming means setting your own budget, managing your time, and seeking help whenever needed.
Age verification is mandatory
You must be at least 21 years old to create an account and play at easy24. Providing false information during age verification will result in your account being suspended and deposited funds may be forfeited. For users aged 21 and above only.
Our protection tools
easy24 provides a number of effective protection tools to help you maintain controlled gaming.
Deposit Limits
Set a limit on how much money you can deposit each day, each week, or each month. Once a limit is set, it takes effect immediately. To increase a limit, a 24-hour cooling-off period applies.
Session Time Limit
Set a maximum time limit for each gaming session. When the set time is up, the system will automatically alert you and give you the option to end the session.
Self-Exclusion
If you feel gaming is getting out of control, block yourself from the platform for a set period — 7 days, 30 days, 90 days, or permanently. This feature is available through live chat.
Time-Out Feature
Use the time-out feature when you need a temporary break. Your account can be temporarily deactivated for anywhere from 24 hours to 6 weeks. During this time, logging in, depositing, and playing are not possible.
24/7 Support
If you ever feel that gaming is becoming a problem, contact easy24's Bengali-speaking live chat support team. We are available around the clock to assist you.
Reality Check
At regular intervals, the system will inform you how long you have been playing and how much money you have spent in total. This helps you make informed decisions.
Signs of problematic gaming
The following signs may indicate problematic gaming. If you see yourself or someone close to you in this situation, seek help immediately.
Warning signs
- Spending more than your set budget
- Returning to play to chase losses
- Hiding gaming from family or friends
- Gaming affecting work or studies
- Feeling restless or irritable when not playing
- Gaming with borrowed or loaned money
- Repeatedly failing to stop playing even when you want to
The golden rules of responsible gaming
- Only play with money that you can afford to lose without it affecting your daily life.
- Set a daily budget and time limit before you play and stick to them.
- Do not treat gaming as your only source of entertainment or income.
- Take breaks between sessions and get some rest.
- Avoid playing when you are stressed or feeling down.
- Spending time with family and loved ones should always come before gaming.
- If in doubt, contact easy24 support — without hesitation.
Deposit and withdrawal limits
easy24 clearly communicates our financial limits to ensure transparency.
| Item | Minimum amount | Details |
|---|---|---|
| Deposit | ৳500 | Minimum deposit ৳500 for all payment methods |
| Withdrawal | ৳800 | Minimum withdrawal ৳800; processing is usually completed within 1 hour |
| Deposit limit (personal) | Set by you | Daily / weekly / monthly limits can be set through support |
| Payment Methods | — | bKash, Nagad, Rocket, Bank Transfer |
Steps for self-exclusion
If you feel you need a break from gaming, follow the steps below:
Contact support
Reach easy24's 24/7 live chat or email [email protected] and request self-exclusion.
Choose a duration
Choose from 7 days, 30 days, 90 days, or permanent exclusion. We respect your decision.
Your account will be deactivated
For the set period, logging in, depositing, and playing on your account will be completely blocked.
Returning
After the set period ends, you may reactivate your account if you wish. However, permanent exclusion cannot be reversed.
Protection for minors
easy24 is firmly committed to protecting minors. If there are children or young people in your household, please take the following steps:
- Always keep your account password private and leave your device logged out.
- Use parental control software on shared devices.
- Support the age verification process — do not share your ID card or any other identity document.
- If a minor uses your account, notify support immediately.
- easy24 strictly prohibits gaming by minors — accounts will be closed if this rule is violated.
Please note
Age is verified during registration at easy24. Persons who are 18 or 20 years old are also not permitted to use this platform — it is for users aged 21 and above only.
easy24's commitment
easy24 is firmly committed to the following in order to create a safe and responsible gaming environment.
Secure data protection
Your personal and financial information is kept safe with SSL encryption technology.
Fair gameplay
All our games operate on a fair play basis. Results are determined by a random number generator.
Fast Payments
Withdrawal requests are generally processed within 1 hour. Transparent and hassle-free transactions are guaranteed.
Support in Bengali
Our support team is available around the clock to assist you in Bengali. We are with you for any issue.
Common questions about responsible gaming
Answers to questions you may have about responsible gaming are provided here.
Enjoy easy24 responsibly
Use all our protection tools for a safe gaming experience. Our support team is always by your side for any issue.