easy24 Privacy Policy — Your Data Is Our Responsibility

1. Introduction

easy24 is a trusted online gaming platform in Bangladesh. We place the highest importance on the privacy of our users. This Privacy Policy ("Policy") applies to the use of the easy24 website and its services.

This policy will inform you how easy24 collects your personal information, what purposes that information is used for, who it may be shared with, and what rights you have over your information. By continuing to use our services, you are considered to have given your consent to this privacy policy.

If you are under 21 years of age, you may not use the services of easy24. This platform is intended only for those aged 21 and above.

2. What Information We Collect

easy24 collects the following types of information to provide its services smoothly and to improve your experience. We collect only the information that is necessary for delivering our services.

2.1 Registration and Identity Information

When you open an account with easy24, we collect the following information:

• Full name and date of birth
• Email address and mobile number
• Preferred username and password (in encrypted form)
• National ID card or passport number (where verification is required)

2.2 Financial Information

easy24 collects the following financial information to process transactions:

• bKash, Nagad, or Rocket account number
• Bank account details (for bank transfers)
• Transaction history and amounts
• Deposit and withdrawal records

2.3 Technical and Automated Information

When you browse the easy24 website, some information is collected automatically:

• IP address and device type
• Browser version and operating system
• Cookie data and session information
• Page visits, clicks, and usage patterns

2.4 Communication Information

If you contact us via live chat or email, the content of that communication and related information may be stored. This is primarily used for improving service quality and for future support.

3. How Your Information Is Used

easy24 uses collected information for specific and lawful purposes. Your information is not used for any purpose other than those listed below:

4. Information Sharing and Disclosure Policy

easy24 does not sell your personal information to third parties and does not transfer it for commercial purposes. However, limited information may be shared in specific circumstances:

4.1 Payment Processors

To complete your financial transactions, easy24 works with trusted payment gateways and mobile banking services. When a transaction is made via bKash, Nagad, or Rocket, the relevant information is shared with the respective service provider. This information is used solely to complete the transaction.

4.2 Technology Service Providers

We use the services of certain trusted technology partners for server hosting, data analysis, and customer service platform operations. These partners process information only in accordance with easy24's instructions and may not use this information for their own purposes.

4.3 Legal Obligations

If disclosure of information is required under the existing laws and regulations of Bangladesh, or by order of a competent court or government authority, easy24 will comply with that obligation. In such cases we will make every effort to notify you in advance, though this may not always be possible.

4.4 Fraud Prevention

If fraud, money laundering, or any other illegal activity is suspected, the necessary information may be shared with the relevant authorities. This is essential for the security of our platform and the protection of all users.

5. Information Security Measures

As part of your privacy policy, easy24 is committed to ensuring the highest level of security. The following security measures are in place on our platform:

We follow best practices in digital security and regularly review our security measures. However, we acknowledge that complete security of data transmission over the internet cannot be guaranteed. It is very important that you keep your account password confidential and avoid logging in from unfamiliar devices.

6. Cookie Policy

The easy24 website uses cookies to improve your browsing experience. Cookies are small text files that are stored on your device.

6.1 Cookies We Use

• Essential Cookies: Required to maintain login status, manage sessions, and operate core service functions.
• Functionality Cookies: Used to remember your preferences and settings (such as language).
• Analytics Cookies: Used to understand website usage patterns — these do not directly identify you.

6.2 Cookie Control

You can control cookies through your browser settings. However, disabling essential cookies may disrupt some website functionality and may make it impossible to maintain a login session.

7. Your Rights

Under the easy24 privacy policy, you have the following rights regarding your personal information:

To exercise any of the above rights, contact us via live chat or send an email to [email protected].

8. Data Retention Period

easy24 retains your personal information only for as long as necessary. The data retention periods are as follows:

• Active Account: Information is retained for the entire duration that the account remains active.
• Closed Account: Even after account closure, financial transaction records and identity information are retained for a specified period in accordance with applicable legal obligations.
• Customer Support Communications: Retained for a reasonable period for service quality control and future assistance.
• Technical Logs: Retained for a limited period for system security and error resolution.

After the specified period, your information is securely deleted or anonymized so that you can no longer be identified in any way.

9. Policy on Minors

easy24 strictly prohibits anyone under the age of 21 from using the gaming platform. We do not knowingly collect personal information from any minor.

If we become aware that a person under the age of 21 is using our platform or that their information is held by us, we will immediately close that account and delete the associated information.

10. Privacy Policy Changes

easy24 may update this privacy policy as needed. If significant changes are made to the policy, we will notify you in the following ways:

• Posting a notice on the website
• Sending a message to the registered email
• Updating the date of the revised policy

If you continue using easy24 after the changes, you will be considered to have agreed to the new policy. If you object to the changes, you may stop using your account and let us know.

11. Contact & Complaints

If you have any questions, concerns, or complaints about this privacy policy, please contact us. easy24 takes all privacy-related requests seriously and aims to respond within a reasonable time.

When contacting us by email, please write "Privacy Policy Request" in the subject line and include your account details so we can assist you promptly.